Woman holding smartphone in front of her and talking to Voicebot seen from behind

Conversational AI

Improve customer satisfaction with smart automation

Reduce the workload of your call center up to 40% and improve the service for your customers.

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Learn about our Conversational AI solution for the CSS Insurance contact center.

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Benefits of Conversational AI

Today, customers expect information at any time – and as quickly as possible. Having to wait and not having service outside office hours are two of the main reasons why customers are dissatisfied with call centers. The solution to this problem is the voicebot. The voicebot improves customer satisfaction, while personal interaction continues to be possible.

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Up to 70% of questions in call centers are standard questions. The voicebot can understand and answer all these questions.

Customers can get answers to their questions any time during the day. They still can speak to a real person at any time during opening hours if they wish to do so.

The voicebot «understands» Swiss German, German, Italian, French, English, and more. If, for once, the voicebot does not understand a question, the customer is automatically connected with a real person.

You only pay for the answered calls and thus have a transparent cost model.

Innovative project, positive impact

Watch the live interview video with our client and learn even more.

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Webinar: Conversational AI

To unlock the full benefits of conversational AI, a comprehensive and systematic approach is required. In this webinar, we will use concrete reference examples to highlight the most important success factors along the aspects of vision, roadmap, interaction design, technology choice and system integration. The webinar is available only in German.

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