Digital Insurance Experience 2024
The study examines the digital offerings of 46 Swiss insurance companies based on a total of 300 criteria. Both traditional insurance and neo-insurance are reviewed. The study arose from the cooperation with the Institute for Financial Services Zug IFZ and Finnoconsult. Study only available in German.
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IFZ Conversational and Generative AI in Finance 2023
It is with great pleasure that we present the results of our latest study on conversational and generative AI in the financial sector. This study was made possible with the active support of the IFZ, Adnovum and Spitch. Study only available in German.
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IFZ Study «Future of core banking systems»
The study was created in cooperation with the IFZ, Adnovum and other partners. For this purpose, a survey of banks, interviews with representatives from banks, FinTechs, system providers, IT operators and consultants as well as a workshop with thirty experts were carried out. Study only available in German.
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IFZ Conversational Insurance Study 2022
In this study we give you exclusive insights into the current user behavior regarding chat. In addition, you will find concrete answers to the questions of when, where and why customers will also accept the chat channel to communicate with their insurer in the future. Study only available in German.
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IFZ Open Banking Study 2022
With the present study on open banking, a topic was taken up which, according to the authors, is still largely underestimated in the financial sector. Study only available in German.
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