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Online Mortgage Renewal (OVH)
Become relevant in your customers’ ecosystem and offer them the possibility to renew and configure their mortgage when and how they want to, i.e. independently of opening times. OVH allows for intuitive, playful, and simple configuration, immediate graph and table display. A built-in digital assistant helps customers find the suitable product.
OVH provides a strong retention case as it allows customers to renew and configure their mortgage themselves – digitalized end-to-end or aligned with existing processes. All relevant data is known to the bank, experts can devote their time and expertise to more demanding cases.
The application works in an e-banking or mobile banking context or integrated in a portal solution. The processes can be tailored to the bank’s strategy and the desired degree of automation.
Meeting modern life expectations, the application allows customers to configure their new mortgage outside of banking hours, sitting in their chair at home.