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Agents in the CSS Insurance Service Center now use an AI Co-Pilot to find information quickly

Agents can now ask questions about products, processes, and services via chat, and the Co-Pilot provides consolidated answers, including links to their sources

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Insurance

AI Co-Pilot at CSS Insurance

CSS relies on intelligent client dialog automation for more efficiency

To avoid long and unnecessary waiting times during peak hours, CSS tasked us with implementing an intelligent return-call solution for their contact center.

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Insurance

Conversational AI for CSS

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