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CMX Portal for Medartis

UX consulting and prototyping for a platform to check and order bone implants

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«How can surgeons easily and securely assess, comment, approve and order customized bone implants using 3D models via a digital platform?»

Samuel Frischknecht

Head of UX, Adnovum

Definition of problem


Medartis is the global innovation leader in implants for osteosynthesis in the fields of cranio-maxillofacial surgery as well as upper and lower extremities. Their products contribute significantly to the optimal restoration of bone fractures. This shortens the rehabilitation period for the patients and noticeably improves their quality of life. Medartis’ project team had been working on the CMX portal, a digital platform, for quite a while. This innovate product allows surgeons to check, assess and order bone implants, thus reducing the time required for manual communication between Medartis implant designers and surgeons. In addition, it reduces misunderstandings due to inaccurate models (DICOM upload) when placing orders and helps eliminate ambiguities in requirements.

The internal team had already tested and implemented some technical basics, designed some screens and defined the main use cases before our UX specialist was brought in to the project. His task was to develop a detailed and comprehensive product vision (interactive prototype) based on the existing materials together with the key people within a very short time. Medartis was looking for a highly modern design and a well thought-out, simple information architecture. This would ensure a high acceptance of the software from the very start and minimize development risks.

Design process


When Adnovum’s UX specialist Samuel Bauer was brought into the project, some wireframes and screen design existed already. However, there was no elaborate overall concept (information architecture). To start with, Samuel Bauer carried out a short exploration and analysis according to Adnovum’s standard procedure based on UCD principles. With the input collected, an understanding of the users was developed together with the key people in the project, and based on this, a navigation architecture or screen map was created. Since the project had to be realized within a very short time, a detailed concept / ideation phase was omitted and the implementation of the prototype was started directly on the basis of the screen map. The screens of the prototype were then discussed and developed further with the key people in several iterations. Everyone involved in the project had the possibility to test the software in the interactive prototype from remote and thus gain a detailed picture.

This approach considerably improved the quality of the input and discussion, since everyone had a precise idea of the look and feel of the product. Prototyping also triggered topics that had a significant impact on both technical and business issues. The product vision provided the ideal basis for Medartis to implement the software.

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As an innovation leader, Medartis promotes technologies and solutions for osteosynthesis in the fields of cranio-maxillofacial surgery as well as upper and lower extremities. In close cooperation with international surgeons and scientists from leading clinics and universities. Developed and produced at the headquarters in Basel/Switzerland. For optimized treatment and an improved quality of life for patients. Worldwide.

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Added value for Medartis

Identified challenges and triggered important discussions. By analyzing the complete user experience, we were able to identify more fundamental challenges and trigger important discussions at an early stage. Thus, unresolved issues did not delay the project at a later stage.

Developed a common product vision. The iterative approach allowed us to quickly create a shared product vision that was supported by all key people and that everyone was excited about. Additionally, it simplified internal communication, as the visualizations in the prototype were understood by everyone, resulting in fewer misunderstandings.

Provided ideal basis for development. The comprehensive interactive prototype served as the perfect starting point and guide for the development. Discussing the prototype several times while it was being created saved a lot of time during development, as there were few surprises.

Clear, predictable budget for the product vision. Effort and costs for this product vision according to the user-centered approach were predictable and clear. It required only a small budget and a short but intensive time in relation to the development.

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«Surgeons have a stressful and busy daily routine. It is essential to understand their workflow, as they will only accept a new product if it saves them time.»

Samuel Frischknecht

Head of UX, Adnovum